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CHCOUPLEOFHOURS
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Help Center

Find answers to common questions about using COH.

Booking a Room

Couple of Hours lets you book hotel rooms by the hour for day use — no overnight stay required. Browse hotels on the Explore page, pick a room, choose your date and time slot, and confirm your booking. You'll receive a confirmation email with a calendar invite.
Head to the Explore page and search by city, date, or occasion. Select a hotel, choose your room type and available time slot, then complete the booking. You'll get an instant confirmation with your booking ID and all the details.
Yes. When selecting a time slot, you can choose how many hours you'd like. The total price is calculated based on the hourly rate multiplied by the number of hours. Some hotels offer discounted rates for longer stays.
You can book up to 90 days in advance depending on the hotel's availability. Same-day bookings are also available if time slots are open.
All bookings come with free cancellation. Cancel anytime before check-in and your $5 booking fee is fully refunded. Since the room rate is paid at the property, there's nothing else to worry about. Go to your Profile, find the booking, and cancel it.

Check-in & Stay

Head to the hotel at your booked start time and check in at the front desk. Give them your booking ID or the name on the reservation. You'll receive a check-in confirmation email once the hotel marks you as checked in.
Just a valid photo ID and your booking confirmation (the email or your booking page in the app). No printed paperwork is needed.
Your time slot is reserved for you. If you arrive late, your booking end time stays the same — you won't get extra time. If you can't make it at all, simply cancel for free from your Profile.
Extensions depend on availability at the hotel. Ask the front desk if additional hours are available. You may need to create a new booking for the extra time.

Payments & Pricing

A $5 booking platform fee is charged when you make your reservation. The room rate is paid separately at the hotel when you check in. If you cancel or don't show up, the $5 fee is fully refunded.
Pricing varies by hotel, room type, and time of day. Each listing shows the hourly rate upfront. The total price for your selected time slot is displayed before you confirm the booking.
A flat $5 booking platform fee is charged per reservation. This fee is fully refundable if you cancel or don't show up. The room rate shown on the listing is paid at the hotel upon check-in.
A payment method is needed to cover the $5 booking platform fee when reserving. The room rate itself is paid at the hotel upon check-in. The $5 fee is fully refunded if you cancel or don't show up.

Hotels & Rooms

Our partner hotels range from boutique properties to well-known chains. Every hotel is vetted by our team. You'll find rooms suited for layovers, couple getaways, business meetings, celebrations, and more.
Yes. Day-use guests typically have access to the same amenities as overnight guests, including Wi-Fi, pool, gym, and parking where available. Specific amenities are listed on each hotel's page.
If the room significantly differs from what was described, contact our support team within 24 hours. We'll work with you and the hotel to resolve the issue.

Your Account

Tap the user icon in the header and select Sign Up. You can register with your email address or sign in with Google or Apple. A verified email is needed to make bookings.
Go to the Log In page and tap Forgot Password. Enter your email address and we'll send a reset link. The link expires after 24 hours.
All your bookings appear on your Profile page under the Bookings tab. You can view upcoming, past, and cancelled bookings along with their details.
After your stay is complete, you'll receive an email inviting you to leave a review. You can also leave a review from your booking confirmation page or your Profile's past bookings.

Stay in the loop

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