Always Free Cancellation
All bookings on Couple of Hours come with free cancellation. You can cancel any booking at any time before check-in — no penalties, no questions asked.
A $5 booking platform fee is charged when you make a reservation. If you cancel your booking, the $5 fee is fully refunded. The room rate is paid separately at the hotel when you check in.
How to Cancel
- Go to your Profile and open the Bookings tab
- Find the booking you want to cancel
- Tap Cancel Booking
- Your $5 booking fee is automatically refunded
- You'll receive a cancellation confirmation email
The cancelled time slot is released immediately and becomes available for other guests to book.
No-Shows
If you don't show up for your booking, the $5 booking fee is automatically refunded. No room charges apply since payment is collected at the property upon check-in.
We encourage you to cancel if your plans change so the time slot can be made available to other guests.
Hotel Cancellations
In rare cases, a hotel may need to cancel your booking due to unforeseen circumstances. If this happens, your $5 booking fee is fully refunded and COH will notify you immediately and help you find an alternative hotel. Hotels that cancel frequently may face reduced visibility in search results or removal from the platform.